Thank you for shopping at our IPTV online store. We aim to provide you with a high-quality service and products. However, we understand that there may be instances where you need to request a refund or return a product. Please review our Refund and Returns Policy below.
1. Refund Policy
We offer refunds under the following circumstances:
1.1 Subscription Cancellation Refunds:
- If you experience technical issues that prevent you from accessing our IPTV services, and our support team is unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.
- Refund requests for subscription cancellations must be made within 7 days of the initial purchase date.
1.2 Unavailability of Service:
- If, for reasons beyond our control, we are unable to provide the IPTV services you purchased, you may request a refund.
- Refund requests in such cases will be assessed on a case-by-case basis.
1.3 Duplicate Charges:
- If you are accidentally charged for the same service or product more than once, we will refund the duplicate charge.
2. Returns Policy
We do not accept returns for digital products, including subscriptions. If you have purchased any related hardware or physical products, please refer to the manufacturer’s return policy or warranty for guidance.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team by [provide contact details].
- Clearly state the reason for your refund request.
- Provide your order number and any relevant details that will help us identify your purchase.
- Our support team will review your request and respond within a reasonable timeframe.
4. Refund Process
Once your refund request is approved:
- Refunds will be processed using the same payment method used for the initial purchase.
- You can expect to see the refund within [insert time frame] days.
5. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [provide contact information].
This policy is subject to change without notice, so please review it periodically for updates.
By shopping at our IPTV online store, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.